FAQ

Simply select your preferred item, size and colour, then proceed to checkout.

Once your order is confirmed, you will receive an email with your order details.

Once an order is placed, we begin processing it immediately.

If you need support, please contact us and we will assist where possible.

You can view previous purchases by logging into your Samson Mwita account.

We accept major debit and credit cards, Apple Pay, Google Pay, USDC, Shop Pay, PayPal and Klarna.

Your payment is taken when your order is placed.

Yes. All transactions are encrypted and processed securely.

Each product includes a dedicated size guide to help you find your best fit.

Our silhouettes are designed with a refined, minimal structure.

Fit details are outlined on each product page.

Some items are restocked periodically, while limited pieces may not return.

You may subscribe to back-in-stock alerts on the product page.

Our fabrics are chosen for durability, comfort and expression.

Material details are listed in the product description.

We recommend following the care instructions inside your garment to preserve its shape, colour and feel.

Yes. We ship to all regions available in the country selector at checkout.

If your location is not yet listed, we hope to reach you soon as we continue to expand.

Our delivery partners vary by region to ensure the most reliable service.

Once your order ships, your tracking link will be sent to you by email and can also be accessed through our live chat.

Please contact us with your order number and photos of the parcel so we can assist promptly.

Taxes are included at checkout for selected regions.

For international orders, duties may apply upon arrival.

Import duties are set by your local customs authority and vary by location.

Orders can be returned within 14 days of receiving your parcel, provided the item remains in its original condition.

Please contact our team at hello@samsonmwita.com to begin your return.

Once your return arrives with us, it is processed within a few working days.

You will receive an email confirmation once complete.

The simplest way to exchange is to return your item and place a new order once the return is accepted.

If the item is unused and within the returns period, we can assist with an exchange.

Please contact our team for guidance.

Refunds are issued once your return is approved.

Processing times may vary depending on your payment provider.

Refunds are returned to the original payment method.

Some Samson Mwita pieces are produced in limited runs to reduce waste and ensure quality.

This allows us to create intentionally, without overproduction.

We continually strive to refine our material choices and production practices.

Fabric details are listed on each product page.

Where possible, our packaging materials are designed to be recyclable, compostable or reusable.

House of SM is our creative world, a space for storytelling, process and purpose. It is where we share the ideas, values and craft that shape Samson Mwita.

Select is our community for those aligned with the Samson Mwita ethos of identity, purpose and considered expression.

Members receive early access to new releases and brand updates.

Wear Your Story is our community-led campaign celebrating individuality through style.

For creative collaborations, partnerships or press enquiries, please reach us at hello@samsonmwita.com.