Shipping policy
At Samson Mwita, each order is prepared with care before it leaves our studio. Many of our pieces are produced to order to help reduce waste and avoid unnecessary overproduction.
Processing Time
We aim to dispatch orders within 72 hours, Monday to Friday.
Orders placed after 6 PM, during weekends or on UK public holidays will be processed on the next working day.
During busy periods, product launches, private access events or sale periods, processing may take slightly longer. If there is a delay with your order, our Client Services Team will contact you.
Delivery Charges
Shipping is calculated at checkout based on your delivery location, order value and the items in your order.
For all orders, standard delivery is complimentary on orders over £250.
For orders below this amount, the available delivery options and costs will be shown at checkout before payment.
Delivery services may vary by product, delivery location and courier availability. Only the services available for your order will appear at checkout.
UK Delivery Estimates
UK delivery estimates begin once your order has been dispatched.
Economy delivery: 4 to 8 business days
Standard delivery: 2 to 5 business days
Priority delivery: 2 to 3 business days
Express delivery: 2 to 3 business days, where available
Special Line delivery: 5 to 7 business days, where available
Please note that express and priority services are not available for every product or delivery location.
International Delivery
We ship to selected international regions available in the country selector at checkout.
International delivery options and costs are calculated at checkout before payment.
International delivery estimates begin once your order has been dispatched.
Standard international delivery: 10 to 15 business days
International priority delivery: 3 to 5 business days, where available
Special Line international delivery: 5 to 7 business days, where available
Delivery times may vary depending on the destination country, courier service, customs processing and local delivery conditions.
International Duties and Taxes
For international orders, import duties, taxes and customs fees may apply when the parcel reaches the destination country.
These charges are set by the local customs authority and are not included in our product prices or shipping prices unless clearly stated at checkout.
The customer is responsible for any applicable import duties, taxes or customs fees. We recommend checking your local import rules before placing an order.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link by email.
You can also access tracking support through our live chat or by contacting the Client Services Team at hello@samsonmwita.com.
Delivery Delays
Delivery estimates are provided as a guide and are not guaranteed.
Delays may occur due to courier disruption, customs checks, adverse weather, public holidays, peak trading periods or circumstances outside our control.
If your parcel has not arrived within the expected delivery window, please contact us with your order number and tracking details so we can assist.
Incorrect or Incomplete Delivery Address
Please ensure your delivery address is correct before placing your order.
If an incorrect or incomplete address is provided, we may not be able to amend it once the order has started processing.
If a parcel is returned to us due to an incorrect address, failed delivery attempt or non-collection, we will contact you to arrange the next step. Additional delivery charges may apply.
Damaged or Missing Parcels
If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photos of the packaging and item.
If your parcel appears to be missing, please contact us with your tracking details so we can investigate with the courier.
Contact
For delivery support, please contact:
Our Client Services Team will assist with order tracking, delivery questions and courier-related issues.